Facilitation & Standards Division
  •  All matters related to NIDHI Plus, along with approval, classification, SOPs, and operational recommendations for tourism industry players comprising but not limited to:

       a. OTAs
       b. Transport services providers
       c. Accommodation units
       d. Food Business Operators
       e. Attraction Operators
       f. Tour Operators
       g. Travel Agents
       h. Convention Centers
       i. AYUSH & Medical services provider
       j. Adventure activity operators
       k. Other tourism service providers
       l. Industry association for all above

Additionally, database creation, contact point collation, and updating of industry stakeholder’s database as per
above categories.

  • All matters related to improving Ease of Doing Business and addressing tourism industry related policy and regulatory issues, All matters related to industry Grouping meeting, All matters related to Taxation/ GST of tourism industry players, and Services Exports from India Scheme(SEIS)
  • All Matters related to attracting investments in the tourism sector- National Single Window System, High-powered Single Window cell for fast-track clearance of tourism-related investments, investor database, investible projects collation and promotion, policy & incentives benchmarking of States/ UTs along with best practices sharing and implementation
  • All matters related to improving Ease of Travel-VISA & immigration related issues, boosting air-connectivity between India and other countries, domestic transport related issues, digital payment, etc.
  • All matters related to Tourist Safety- Tourist Police strengthening & monitoring, Tourist Helpline (Tourism Infoline), Advisories and other safety mechanisms, All matters related to Crisis management Cell and implementation of Crisis Management SoP of Ministry of Tourism.
  • All matters related to Tourist Grievance Redressal and issuing public interest advisories
  • All matters related to cleanliness & sustainability for tourism industry-Adoption of Swachhata Green Leaf Rating by tourism industry, Adoption of Travel for life for business, Adoption and implementation of Sustainable Tourism Criteria for India (STCI) Guidelines, and implementation of laws regarding sustainability
  • All matters related to Restricted Area Permit/ Protected Area Permit, handling of Scheme of “Safe Destination for Women Tourists’, monitoring supply of manpower for airport counter, and settlement of AAI VGF bills
Divisional Head
Name & Designation Email Id Telephone Intercom
Mr. Sanjay Singh
Deputy Director General
sanjay.singh1@nic.in 011- 23714202 126
Mr. Pankaj Kumar Devrani
Deputy Secretary
pankaj.devrani@gov.in 011-23724174 107
Other Officers
Name & Designation Email Id Telephone Intercom
Mr. Niraj Sharan
Assistant Director General
neeraj.sharan@nic.in 011-23724151 115
Mr. Anubhav Saxena
Under Secretary
anubhav.saxena35@gov.in
Ms. Monisha Satoeya
Assistant Director
monisha.s@gov.in
Ms. Y. G. Momin
Assistant Director
yg.momin@gov.in 128
Mr. Swarnendu Ganguli
Assistant Director
swarnendu.ganguli@gov.in 104